Responsible Gambling at WinMaker

Responsible Gambling at WinMaker: Why Safer-Gambling Tools Matter

Pokies and casino games are entertainment, not a way to make money. WinMaker gives every player access to tools that help keep play within personal limits, so the time and money spent online stay a matter of choice, not habit.

These tools exist because gambling can affect anyone differently depending on mood, finances, or what else is happening in life. Setting limits before you play, rather than after a loss, is the single most effective habit a player can build.

Who these tools are for

Every account holder, not just players who feel they have a problem. Limits, reality checks, and self-exclusion are standard account settings, the same way you'd set a budget before a night out.

• Players who want to cap weekly or monthly spend in advance
• Players who lose track of time during a session
• Players taking a break, short or long term
• Anyone supporting a family member or friend who gambles

Setting a Limit on Your Account

Deposit, loss, and time limits are set from your account settings. Once applied, a limit cannot be loosened or removed instantly, it takes effect on a cooling-off basis, which is intentional and protects you from reversing a decision in the moment.

1. Log in to your WinMaker account and open the account or cashier settings menu.
2. Choose the limit type: deposit limit, loss limit, or time limit (reality check).
3. Select the period: daily, weekly, or monthly.
4. Enter the amount in AU$ or the time duration you want to apply.
5. Confirm the change. Lowering a limit applies straight away.
6. Raising a limit or removing it applies only after a cooling-off period, giving you time to reconsider.
7. Check your email for confirmation that the new limit is active.

If you are not sure which limit to start with, a weekly deposit limit is the easiest to manage and the simplest to review week to week.

Self-Exclusion and How It Works

Self-exclusion lets you close off access to your account for a fixed or indefinite period. It is designed for players who need a complete break rather than a reduced limit.

Requesting self-exclusion

Contact WinMaker support to request self-exclusion, or use the self-exclusion option in account settings where available. State the period you want: a set number of months, or indefinitely.

What happens once it is active

• Your account is closed to further play for the period selected
• You will not receive marketing emails or bonus offers during this time
• Reopening the account before the period ends is not possible
• Any funds in your account at the time remain accessible to withdraw, subject to standard verification

Self-exclusion through WinMaker applies to your account with WinMaker. It is a separate measure from any national self-exclusion register, so if you hold accounts elsewhere, each needs to be managed on its own.

Safer-Gambling Tools Available on WinMaker

Each tool can be used on its own or combined. Many players set a deposit limit and a time limit together, so both spend and session length stay in check.

Recognising the Warning Signs

Problem gambling can develop gradually. Noticing the early signs in yourself or someone close to you makes it far easier to act before things escalate.

Signs in your own play

• Chasing losses by depositing more than planned
• Gambling to escape stress, boredom, or low mood
• Losing track of time or missing commitments because of play
• Borrowing money or using funds set aside for bills
• Feeling irritable or anxious when trying to cut back
• Hiding the amount of time or money spent from family or friends

Signs in someone else

• Sudden changes in mood tied to wins or losses
• Secrecy around phone or computer use
• Unexplained financial pressure or requests to borrow
• Withdrawing from usual social activities

If any of this sounds familiar, setting a limit today is a reasonable next step, and reaching out for support is not a sign of failure.

Where to Get Help Locally

Support is free, confidential, and available whether or not you plan to keep playing.

• Gambling Help Online: 1800 858 858, available 24/7, gamblinghelponline.org.au
• Lifeline: 13 11 14, for crisis support at any hour

These services offer phone counselling, online chat, and local referrals across Australia. You can contact them to talk through your own gambling, or on behalf of someone you are concerned about.

WinMaker is intended for players aged 18 and over. If you are under 18, this site is not for you. If gambling stops being fun, or starts to affect your finances, relationships, or wellbeing, use the tools above and contact Gambling Help Online.

Frequently Asked Questions

How long does it take for a deposit limit to apply on my account?

A lowered deposit limit applies immediately once confirmed in your account settings. If you later want to raise or remove that limit, the change applies only after a cooling-off period, not instantly.

Can I reverse self-exclusion early if I change my mind?

No. Self-exclusion is designed to be firm once active, so your account cannot be reopened before the period you selected ends, even if you request it sooner.

What happens to my account balance if I self-exclude?

Any funds already in your account remain yours. You can still withdraw that balance after self-exclusion begins, subject to the usual account verification checks.

Do WinMaker's limits apply across other casino sites too?

No. Limits and self-exclusion set through WinMaker apply only to your WinMaker account. If you hold accounts with other sites, each needs its own limits set separately.

Is there a cost to using deposit limits, time limits, or self-exclusion?

No. All safer-gambling tools on WinMaker are free account features, available to every player from the account settings menu at any time.

Who can I talk to if I'm worried about someone else's gambling?

Gambling Help Online, 1800 858 858, supports family members and friends as well as the person gambling. Counsellors can advise on how to raise concerns and where to find further local support.